Saeed Fuad Suleiman
About Saeed Fuad Suleiman
Saeed Fuad Suleiman is a Senior Manager of Customer Success at SITA, where he has worked since 2019. He has over 20 years of experience in the air transport industry, specializing in customer retention and service quality assurance.
Work at SITA
Saeed Fuad Suleiman has held multiple positions at SITA, contributing to various aspects of customer service and technical operations. He began his career at SITA as a Technical Engineer in Amman, Jordan, from 1999 to 2005. He then transitioned to the role of Airport Network and Site Administrator from 2005 to 2007. Following this, he served as Service Delivery Manager from 2007 to 2011, also in Amman. After a brief period, he moved to Jeddah, Saudi Arabia, where he worked as Manager of Customer Service Management from 2012 to 2019. Currently, he is the Senior Manager of Customer Success, a position he has held since 2019.
Education and Expertise
Saeed Fuad Suleiman earned a Bachelor's degree in Electrical, Electronics and Communications Engineering from Jordan University of Science and Technology, completing his studies from 1994 to 1999. His academic background provides a strong foundation for his career in the Air Transport Industry, where he specializes in customer retention and service quality assurance. Additionally, he holds a Six Sigma Green Belt certification, indicating his proficiency in process improvement and quality management.
Background
Saeed Fuad Suleiman has a diverse professional background, primarily centered around his extensive experience at SITA. His career spans over two decades, with a significant focus on customer service management and technical engineering roles. He has worked in various locations, including Amman, Jordan, and Jeddah, Saudi Arabia, allowing him to gain insights into different market dynamics within the air transport sector.
Achievements
Throughout his career at SITA, Saeed Fuad Suleiman has demonstrated a commitment to enhancing customer service and operational efficiency. His roles have involved managing customer service teams and ensuring high-quality service delivery. His expertise in End User Computing (EUC) and Cloud Computing complements his IT service management experience, positioning him as a knowledgeable leader in the industry.