Samer Hakim
About Samer Hakim
Samer Hakim serves as a Service Delivery Manager at SITA, where he has worked since 2007, accumulating 17 years of experience in the role.
Work at SITA
Samer Hakim has been employed at SITA since 2007, serving as a Service Delivery Manager. In this role, he oversees the delivery of services to clients, ensuring that operations run smoothly and meet customer expectations. His tenure at SITA spans 17 years, during which he has gained extensive experience in managing service delivery processes and client relationships.
Professional Role and Responsibilities
As a Service Delivery Manager at SITA, Samer Hakim is responsible for coordinating service delivery operations. This includes managing teams, monitoring performance metrics, and implementing strategies to enhance service quality. His role requires effective communication with clients and internal stakeholders to ensure alignment with service agreements and operational goals.
Career Duration and Experience
Samer Hakim has accumulated 17 years of experience in his current position at SITA. His long-standing career in service delivery management has equipped him with a deep understanding of the industry and the specific needs of clients. This extensive experience contributes to his ability to navigate challenges and optimize service delivery.