Sanjeev Katyal
About Sanjeev Katyal
Sanjeev Katyal serves as the Global Head of the Network Centre of Excellence at SITA, where he has worked since 2017. He has extensive experience in network operations and management, having held various roles in organizations such as vCustomer and Orange Business Services.
Current Role at SITA
Sanjeev Katyal serves as the Global Head of the Network Centre of Excellence (Network COE) at SITA since 2017. In this role, he oversees network planning and engineering initiatives, focusing on consolidating infrastructure requirements across shared services. He is responsible for managing a multimillion USD network portfolio and participates in Request for Proposal (RFP) processes related to new network business and products. His leadership extends to ensuring a smooth handover to operations by effectively transitioning airport site network infrastructure.
Previous Experience at Orange Business Services
Before joining SITA, Sanjeev Katyal worked at Orange Business Services India Pvt Ltd from 2006 to 2017. He held the position of Senior Manager Operations, where he headed the SITA service desks. His earlier role at the same company was as Team Leader and Access Right Empowered Manager. During his tenure, he managed operations and contributed to service delivery improvements, overseeing teams and ensuring compliance with service level agreements.
Technical Support Experience at vCustomer
Sanjeev Katyal began his professional career at vCustomer, where he worked as a Technical Support Executive from 2003 to 2006 in the New Delhi area. This role provided him with foundational experience in customer service and technical support, contributing to his skill set in managing operations and service delivery in subsequent positions.
Educational Background
Sanjeev Katyal completed his Senior Secondary education at Mount Carmel School in New Delhi, where he studied Physics, Chemistry, and Mathematics from 1996 to 1998. He later pursued a Bachelor of Technology (B.Tech) in Electronics and Communication from Punjab Technical University, graduating between 1998 and 2002. His educational background has equipped him with a strong foundation in technical and analytical skills relevant to his career in network operations.
Leadership During COVID-19
During the COVID-19 crisis, Sanjeev Katyal managed the Delhi location as location head, overseeing a team of approximately 300 people. His leadership during this challenging period involved ensuring operational continuity and supporting his team through the transition to remote work and other necessary adjustments.