Satoshi Shirako
About Satoshi Shirako
Satoshi Shirako serves as the Head of Client Service Management for SITA in Japan, where he has worked since 2005. He has a background in engineering and extensive experience in managing customer relationships and service improvement initiatives.
Work at SITA
Satoshi Shirako has served as the Head of Client Service Management at SITA since 2005. In this role, he focuses on managing customer relationships and order management for Japanese clients. He provides escalation support to ensure high levels of customer satisfaction. Over his tenure, he has been responsible for developing improvement action plans aimed at enhancing client service management within Japan.
Previous Experience
Before joining SITA, Satoshi Shirako worked at Enterasys Networks as the Manager of Technical Operations from 2004 to 2005. His earlier experience includes a four-year tenure at 3Com, where he held the positions of Regional Manager and Program Manager for CommWorks Professional Services from 1999 to 2003. These roles contributed to his expertise in client service and technical operations.
Education and Expertise
Satoshi Shirako completed his secondary education at Hosei University 2nd High School. He pursued further studies at Hosei University, focusing on Engineering and Industrial Management from 1980 to 1984. Additionally, he studied Basic Skills and Developmental/Remedial Education from 1977 to 1980, achieving a graduate status. His educational background supports his expertise in client service management and technical operations.
Background
Satoshi Shirako has been active in the field of client service management for over 19 years, specifically within the Tokyo area. His career has been marked by a commitment to improving customer satisfaction and managing complex client relationships, particularly within the Japanese market. His extensive experience in various managerial roles has equipped him with the skills necessary to excel in his current position.