Saurabh Garg
About Saurabh Garg
Saurabh Garg is a Senior Business Analyst specializing in Service Improvement at SITA, where he has worked since 2020. He holds a B.Tech in Computer Science and an MBA in Marketing and Finance, and has extensive experience in managing relationships with third-party providers and improving workflow processes.
Work at SITA
Saurabh Garg has held multiple roles at SITA, starting as a Project Coordinator from 2016 to 2019, followed by a position as a Quality Analyst from 2019 to 2020. He is currently serving as a Senior Business Analyst in Service Improvement since 2020. In his current role, he focuses on enhancing end-user experience and increasing efficiency in the Quote to Bill process. He also plays a vital role in the development and implementation of SITA's network ordering products, including SDWAN, by coordinating with various stakeholders.
Education and Expertise
Saurabh Garg completed his schooling at Sacred Heart Convent School in Mathura and Army School in Mathura, achieving his 10th and 12th grades respectively. He earned a Bachelor of Technology (B.Tech.) in Computer Science from G.L.A.I.T.M affiliated with U.P.T.U, Lucknow, from 2006 to 2010. He further pursued a Master of Business Administration (M.B.A.) in Marketing and Finance at G.L.A University Mathura from 2010 to 2012. His expertise includes managing relationships with third-party providers and conducting training sessions on process and tools evolution.
Background
Before joining SITA, Saurabh Garg worked at various organizations. He served as a Process Analyst at Vibrant Screen Pvt. Ltd from 2012 to 2013, and as a WAN Support Engineer at British Telecom Global Services India Limited from 2015 to 2016. He also worked as an Executive at Videocon Telecommunications Ltd from 2013 to 2015. His diverse background in technology and business analysis has equipped him with the skills necessary for his current role.
Achievements
In his current position at SITA, Saurabh Garg conducts ad hoc training sessions and demos to support GEOs Solution Designers, Commercial Managers, and Product Delivery Managers. He coordinates cross-functional meetings to identify root causes of problems and improve workflow processes. He has experience in performing User Acceptance Tests to ensure that new features meet requirements and that bugs are fixed, contributing to the overall quality of SITA's services.