Shilpa Sharma
About Shilpa Sharma
Shilpa Sharma is a Senior Analyst at SITA, where she has worked since 2018 in Gurgaon, Haryana, India. She specializes in audit actions, operational effectiveness, and management reporting, drawing on her extensive experience in various roles across the technology and services sectors.
Work at SITA
Shilpa Sharma has been employed at SITA since 2018, serving as a Senior Analyst in Gurgaon, Haryana, India. In this role, she is responsible for ensuring that internal and external audit actions are completed by the designated owners within agreed deadlines. Her position requires a focus on operational and administrative effectiveness to achieve operational goals while adhering to cost, timelines, and quality parameters. Additionally, she produces consolidated monthly management reports for SITA Global Services, contributing to informed decision-making and strategic planning.
Education and Expertise
Shilpa Sharma studied at DAV College from 2000 to 2003, completing a three-year program. Her educational background has provided her with a solid foundation for her career in analysis and operations. Over the years, she has developed expertise in audit management, operational efficiency, and report generation, which are critical to her current role at SITA.
Background
Before joining SITA, Shilpa Sharma worked at WNS Global Services from 2004 to 2008, focusing on US Mortgage services. She then transitioned to Colt Technology Services, where she worked for six years in Software Asset Management and Procurement from 2012 to 2018. This diverse work experience has equipped her with a comprehensive understanding of various operational frameworks and industry practices.
Achievements
During her tenure at SITA, Shilpa Sharma coordinated management programs in response to the COVID-19 pandemic. These initiatives resulted in cost savings, cost avoidance, and opportunities for revenue increase. Her ability to proactively identify and resolve problems under pressure has been instrumental in achieving operational goals and enhancing overall efficiency.