Simone Carbonara
About Simone Carbonara
Simone Carbonara is a Technical Customer Service Manager at SITA in London, with extensive experience in network management and customer service. He has worked in various roles within the technology sector since 2004, including positions at Banca d'Italia and Enel Wind, and holds multiple certifications in networking and security management.
Current Role at SITA
Simone Carbonara currently holds the position of Technical Customer Service Manager at SITA, where he has been employed since 2019. His role is based in London, United Kingdom, and he has accumulated five years of experience in this position. In addition to his current role, he has served as a Senior Product Specialist at SITA since 2018 and as a Client Service Manager since 2015, demonstrating a strong commitment to customer service and technical support within the organization.
Previous Experience at SITA
Simone Carbonara has extensive experience at SITA, having worked in various capacities since 2010. He began as a Customer Service Representative at FCO Airport, where he worked for two years. He then advanced to the role of Senior Customer Service Representative from 2013 to 2015, also at FCO Airport. His progressive roles at SITA reflect his dedication and expertise in customer service management.
Professional Background
Before joining SITA, Simone Carbonara worked at Banca d'Italia as a Network and System Administrator from 2005 to 2008. He also served as a System Administrator Consultant for Hewlett Packard at Enel Wind from 2006 to 2007. Additionally, he worked as a System and Security Engineer at Wind Spa for a brief period in 2004-2005. This diverse background has equipped him with a solid foundation in network management and system administration.
Education and Certifications
Simone Carbonara studied Physics at Sapienza Università di Roma from 1998 to 2000. He completed his secondary education at Liceo Scientifico 'Archimede' from 1991 to 1995. In addition to his formal education, he has pursued various certifications, including an OpenSTM Certification in security management, a Yellow Belt Six Sigma certification, and a CCNA Certification in Cisco networking technologies. He also completed a course in Public Speaking and Body Language in 2014.
Technical Skills and Expertise
Simone Carbonara possesses a wide range of technical skills, including proficiency in routing protocols such as RIP, IGRP, EIGRP, OSPF, and BGP. He is skilled in virtualization technologies like ESXi, VMware, and VirtualBox, and has experience with network management tools including HP OpenView and Cisco Works. His expertise extends to hardware and software-based firewalls, as well as LAN/MAN technologies, making him a well-rounded professional in the field of network engineering and security.