Simone Mai
About Simone Mai
Simone Mai serves as the Airline Engagement Manager at SITA, a position she has held since 2015. With extensive experience in both hospitality and aviation, she is known for her strong leadership skills and commitment to outstanding customer service.
Work at SITA
Simone Mai has served as the Airline Engagement Manager at SITA since 2015. In this role, she focuses on enhancing customer service strategies within the aviation sector. Her responsibilities include engaging with airline partners to improve service delivery and operational efficiency. Over her nine years at SITA, she has contributed to various initiatives aimed at elevating the customer experience in air travel.
Previous Experience in Aviation and Hospitality
Prior to her tenure at SITA, Simone Mai held several positions in the aviation and hospitality industries. She worked at dnata Airport Services as Training & Development Manager from 2007 to 2015, where she was responsible for training initiatives. Before that, she served as Duty Manager and Deputy Country Station Manager at Austrian Airlines from 2003 to 2007. Her early career included a role as a Cultural Representative at Walt Disney World in 1991-1992.
Education and Expertise
Simone Mai has a strong educational background in hospitality and training. She completed an Apprenticeship in Hospitality at Best Western Hotel Landhaus Syburg from 1989 to 1991. Additionally, she has pursued further education in quality management and training, achieving a Lead Auditor in Quality Management Systems from SAI Global in 2011, and obtaining a Certificate IV in Training and Assessment in 2010, followed by a Diploma of Training and Assessment in 2013 from HBA.
Leadership Skills
Simone Mai possesses strong leadership skills that have played a significant role in her career. These skills have been pivotal in inspiring and motivating teams within the aviation sector. Her ability to lead and develop teams has contributed to her success in enhancing customer service strategies and operational performance in her roles.
Customer Service Passion
Simone Mai has a passion for delivering outstanding customer service, which she has demonstrated throughout her career in both the hospitality and aviation industries. Her focus on customer satisfaction has been a driving force in her professional journey, influencing her work at SITA and previous positions.