Stephen Challis
About Stephen Challis
Stephen Challis is a Product Development Lead at SITA, where he focuses on enhancing passenger experience through innovative technology. He has a background in design leadership and extensive experience in integrating technology-based solutions in the transport industry.
Work at SITA
Stephen Challis has been serving as the Product Development Lead at SITA since 2015. In this role, he leads the Smart Path biometric passenger processing programme, which aims to enhance the passenger experience through innovative technology. His focus is on integrating technology-based service solutions into live business operations, particularly within the transport industry. Challis has contributed to SITA's mission of improving air travel efficiency and customer satisfaction.
Education and Expertise
Stephen Challis holds a Master of Arts with Honors in Design Leadership & Marketing from the Royal College of Art. He also earned a Bachelor of Arts with Honors in Industrial Design Engineering from the University of Teesside. Additionally, he completed the Advanced Development Programme in Business Management at London Business School. His educational background supports his expertise in utilizing customer and competitor insights to inform product and service development.
Background
Before joining SITA, Stephen Challis worked at Heathrow Airport as the Head of Innovation from 2006 to 2011. He later served as a Senior Consultant at Augmentiq UK from 2012 to 2015 and at Raytheon from 2011 to 2012. His experience spans over a decade in the transport industry, where he has managed complex multi-stakeholder relationships and integrated technology solutions into service environments.
Achievements
Stephen Challis has a track record of driving commercial value through end-to-end customer experience design and implementation. His leadership in the Smart Path programme at SITA exemplifies his commitment to enhancing passenger processing through innovative technology. Challis's extensive experience in the transport industry positions him as a key contributor to advancements in service delivery and operational efficiency.