Suman Karki
About Suman Karki
Suman Karki is an IT Operation Engineer at SITA, specializing in the testing, implementation, and deployment of airline applications to improve operational efficiency. With a background in customer service and extensive experience in IT infrastructure management, Karki supports over 63 airlines and oversees projects while ensuring accountability through performance reporting.
Work at SITA
Suman Karki has been employed at SITA as an IT Operation Engineer since 2019. In this role, Karki is responsible for testing, implementing, and deploying new airline applications, which enhances operational efficiency. Karki provides technical expertise and support for over 63 airlines, ensuring the smooth operation of SITA products for more than 400 users. The position involves overseeing small to medium-sized projects and preparing monthly performance reports on incidents and service level agreements (SLA) for customers.
Previous Experience at Ecom-Direct
Prior to joining SITA, Suman Karki worked at Ecom-Direct as a Customer Service Representative/Help Desk from 2013 to 2014. This role was based in the Orange County, California Area and lasted for one year. Karki's responsibilities included providing customer support and assistance, which contributed to the overall customer service operations of the company.
Education and Expertise
Suman Karki holds a Bachelor's degree in Information Technology from Western Governors University, which was completed from 2017 to 2019. Additionally, Karki earned an Associate's degree in Information Technology from Stanbridge University, studying there from 2014 to 2016. This educational background provides a solid foundation in IT principles and practices, supporting Karki's current role in IT operations.
IT Infrastructure Management
In the role of IT Operation Engineer, Suman Karki manages and configures Windows Server environments, including Active Directory and DHCP. This management is essential for maintaining a robust IT infrastructure. Karki implements continuous improvement methodologies to enhance IT systems and procedures, contributing to operational excellence within the organization.