Sunil Jana
About Sunil Jana
Sunil Jana is a Manager specializing in Testing, Commissioning, and Project Controls, currently working at SITA. He has over 13 years of experience in project management, business process re-engineering, and customer relationship management, with a strong educational background in engineering and business administration.
Current Role at SITA
Sunil Jana currently serves as the Manager of Testing, Commissioning & Project Controls at SITA. He has held this position since 2018, focusing on significant projects such as the Midfield Terminal Project in Abu Dhabi and Muscat International Airport in Muscat. His role involves overseeing testing and commissioning processes, ensuring project controls are effectively implemented, and managing project timelines and deliverables.
Previous Experience at SITA
Before his current role, Sunil Jana worked at SITA as the Manager of Project Controls from 2015 to 2018. During this time, he was responsible for project management and control functions in Muscat Governorate, Oman. His experience at SITA has contributed to his expertise in managing complex projects within the aviation sector.
Professional Background in Project Management
Sunil Jana has a diverse professional background in project management, having worked in various roles across multiple organizations. He was employed at Bank Muscat from 2008 to 2011, where he gained experience in project management. He also worked at ITON Technologies Pvt. Ltd. as Manager of Projects and Operations from 2014 to 2015, and at Integreon as Lead - Process and Operations from 2011 to 2014.
Education and Expertise
Sunil Jana holds a Bachelor of Science (B.Sc.) degree in Electrical, Electronics and Communications Engineering from Pune University, which he completed from 2000 to 2003. Additionally, he earned a Diploma in Management from Indira Gandhi National Open University, studying Business Administration, Management, and Operations from 2005 to 2007. His educational background supports his expertise in business process re-engineering and stakeholder management.
Skills in Customer Relationship Management
With over 13 years of experience in Customer Relationship Management and Service Level Agreement (SLA) management, Sunil Jana has developed strong skills in stakeholder management and complaint handling. His proficiency includes conducting root cause analysis (RCA) to address issues effectively, which enhances customer satisfaction and operational efficiency.