Supongsenla Ao
About Supongsenla Ao
Supongsenla Ao is an IT Service Delivery Manager at SITA in Montreal, Quebec, Canada, specializing in IT Service Strategy and Design. With extensive experience in managing global teams and customer-facing technologies, Ao focuses on business continuity planning and disaster recovery.
Work at SITA
Supongsenla Ao has been employed at SITA as an IT Service Delivery Manager since 2021. In this role, Ao is responsible for overseeing IT service delivery operations in Montreal, Quebec, Canada. The position involves managing service delivery processes and ensuring that IT services meet the needs of the organization and its clients. Ao's expertise in IT service strategy and design is utilized to enhance service quality and efficiency.
Education and Expertise
Supongsenla Ao specializes in IT Service Strategy and Design, with a focus on business continuity planning and disaster recovery. Ao is proficient in using various ticketing tools, including Service Now, SM9, and SMS, which are integral for incident, change, problem, release, knowledge management, and continual service improvement. This expertise supports effective IT service management and operational excellence.
Background
Before joining SITA, Supongsenla Ao worked at Shell as Service Operations Management - Operation Landscape Manager from 2016 to 2021 in Bengaluru Area, India. Prior to that, Ao served as Supervisor of IT Network Services at Convergys from 2009 to 2016 in Gurgaon, India. This extensive background in IT service management has equipped Ao with the skills necessary to manage complex IT environments and diverse teams.
Achievements
Supongsenla Ao has demonstrated significant capabilities in managing distributed global teams across multiple functional landscapes. This includes ensuring 24/7 availability and supportability of IT services. Ao has experience in handling customer-facing IVR SAAS and PAAS technology, as well as Easylink for fax and CRM systems. Ao's strong background in managing culturally diverse teams encompasses resource management, performance reviews, and hiring.