Surendra Naidoo
About Surendra Naidoo
Surendra Naidoo serves as the Director of Service Operations Territory at SITA, where he oversees IT operations across Africa. He has extensive experience in service management, having worked at SITA for over 17 years in various roles, and holds multiple degrees in business management and leadership.
Current Role at SITA
Surendra Naidoo currently serves as the Director of Service Operations Territory at SITA, a position he has held since 2019. In this role, he oversees IT operations across the African continent, ensuring efficient service delivery and operational success. His responsibilities include managing both staff and budget, which are critical for achieving the organization’s objectives. Naidoo emphasizes customer satisfaction as a key driver for future revenue growth and reference opportunities, aligning operational strategies with client needs.
Previous Experience at SITA
Naidoo has extensive experience at SITA, having worked in various roles from 2001 to 2019. He began as an SLA Executive for 10 months before transitioning to Contracts and Services Manager from 2002 to 2007. He then served as Senior Manager of Service Operations for 12 years, from 2007 to 2019. His tenure at SITA has equipped him with a deep understanding of service operations and management within the IT sector.
Education and Qualifications
Surendra Naidoo holds a Bachelor's Degree in Business Management from UNISA, which he completed from 2006 to 2013. He also pursued an Executive Development Program in Strategic Leadership at UNISA from 2012 to 2013. Furthering his education, he obtained a Master of Business Administration (M.B.A.) from Henley Business School, completing the Henley Executive MBA Programme from 2015 to 2017. His educational background supports his expertise in management and leadership.
Early Education
Naidoo completed his secondary education at Reservoir Hills Secondary School from 1981 to 1987. This foundational education provided him with essential skills and knowledge that contributed to his later academic and professional achievements.