Suzanne Engum
About Suzanne Engum
Suzanne Engum is a Senior Manager in Client Service Management at Sita, where she has worked for 17 years, focusing on communication and IT services for the air transport industry. She has extensive experience in account and project management, having held various roles within Sita and previously at AT&T and American Airlines.
Work at SITA
Suzanne Engum has been employed at SITA since 2004, holding various positions that reflect her expertise in client service and project management. Currently, she serves as Senior Manager, Client Service Management, a role she has occupied since 2007. In this capacity, she collaborates with industry bodies to deliver a comprehensive range of communication and IT services tailored for the air transport industry. Her previous roles at SITA include Account Manager for North America and Global Enterprise, as well as Manager of Service Delivery and Project Manager. Engum's tenure at SITA spans nearly two decades, during which she has contributed to the development of IT applications and communication services across the air transport sector.
Education and Expertise
Suzanne Engum holds a Bachelor of Science degree in Business Administration with a focus on Marketing from The University of Akron. Her educational background provides a foundation for her extensive career in the air transport industry. Engum has developed expertise in creating fully managed end-to-end IT and communication solutions specifically designed for the air transport sector. She is also involved in shaping industry standards and plays a significant role in facilitating the transition to a passenger self-service model within the industry.
Background
Before her current role at SITA, Suzanne Engum gained valuable experience in various positions within the technology and air transport sectors. She worked at AT&T as a Senior IT Manager in Network Services for six months in 2004. Prior to that, she served as Head of Operations and Customer Service at SITA from 2002 to 2004. Engum's career began at American Airlines, where she worked as a Project Engineer from 1988 to 1996. This diverse background has equipped her with a comprehensive understanding of the operational and technological needs of the air transport industry.
Achievements
Throughout her career, Suzanne Engum has been instrumental in innovating and developing IT applications and communication services that enhance the air transport business. Her involvement in shaping industry standards reflects her commitment to improving operational efficiencies and customer service within the sector. Engum's contributions have supported the air transport industry's evolution, particularly in the transition to a passenger self-service model, demonstrating her influence in the field.