Tarek Moussa
About Tarek Moussa
Tarek Moussa is a Senior Territory Manager at Sita, where he has worked since 2014. He has extensive experience in project management and customer service, having held various roles in leading companies such as Orange Business Services and Schlumberger.
Current Role at SITA
Tarek Moussa currently serves as the Senior Territory Manager at SITA, a position he has held since 2014. He operates from Cointrin, Geneva, Switzerland, where he manages a department of approximately 75 employees. His team serves major customers across France and the Benelux region, with members located in France, Belgium, Netherlands, Germany, and Egypt. His role emphasizes customer service and operations, focusing on delivering high-quality service to top accounts.
Previous Experience at SITA
Tarek Moussa has a history of working at SITA, where he held multiple positions. He worked as a Network Design and Configuration Engineer from 1997 to 1998 and later served as a Senior Account and Service Manager from 2010 to 2014. In these roles, he contributed to network design and customer service management, enhancing service delivery and client satisfaction.
Experience at Orange Business Services
During his tenure at Orange Business Services, Tarek Moussa held several key positions. He was a Senior Project Manager from 2006 to 2008, followed by a role as Director of Department Change and Release Management from 2008 to 2010. Additionally, he served as Senior Manager Central Installation Support from 2003 to 2006 and Head of Network Design and Network Configuration EMEA from 2001 to 2003. His experience at Orange Business Services involved managing complex projects and leading teams in various operational capacities.
Educational Background
Tarek Moussa studied at Ain Shams University, where he earned a Bachelor of Engineering degree from 1991 to 1996. He also attended Elnasr School prior to his university education. His academic background laid the foundation for his technical expertise and career in engineering and project management.
Certifications and Expertise
Tarek Moussa holds several professional certifications that demonstrate his expertise in process improvement and IT service management. He is certified as a Lean Six Sigma Black Belt (ICBB), indicating proficiency in quality management practices. Additionally, he is certified in ITIL, which reflects his knowledge of IT service management best practices. He also possesses technical expert-level certifications, including Cisco CCNP and Nortel Expert.