Tashlima Rashid
About Tashlima Rashid
Tashlima Rashid is a Specialist Service Operations professional with over 10 years of experience in the telecommunication industry. She holds multiple master's degrees in Telecommunications Engineering and Computer and Information Systems Security, and currently works at SITA in Montreal, Quebec, Canada.
Current Role at SITA
Tashlima Rashid serves as a Specialist Service Operations at SITA, a role she has held since 2022. In this position, she focuses on providing application support for government solution lines and critical airline applications. Her responsibilities include performing server failover and monitoring high availability clusters for production servers. Rashid utilizes her extensive experience in the telecommunications industry to enhance operational efficiency and reliability within the organization.
Education and Expertise
Tashlima Rashid has a strong educational background in technology and engineering. She obtained a Master's degree in Computer and Information Systems Security/Information Assurance from Concordia University, studying from 2022 to 2023. Prior to that, she earned a Master's degree in Telecommunications Engineering from East West University, completing her studies from 2015 to 2016. Additionally, she holds a Bachelor's degree in Computer Science & Engineering from the Military Institute of Science and Technology (MIST), where she studied from 2006 to 2009. Her expertise includes managing infrastructure on cloud platforms such as AWS and Azure, as well as utilizing monitoring tools like Nagios and Dynatrace.
Professional Background
Tashlima Rashid has over 10 years of experience in the telecommunications industry, working across various departments. She began her career at Novotel Limited, where she held multiple roles, including Assistant System Engineer and Senior System Engineer, from 2010 to 2019 in Dhaka, Bangladesh. She also worked at Mainberg Limited as a Senior System Engineer in Hong Kong SAR from 2014 to 2019. In 2019, she transitioned to Microsoft as a Technical Support Engineer through Wicresoft in Shanghai City, China, before taking on a role as a Quality Assurance Specialist at Delon Laboratories in Montreal, Canada, for six months in 2022.
Technical Skills and Tools
Tashlima Rashid possesses a range of technical skills relevant to her field. She utilizes monitoring tools such as Nagios and Dynatrace for system monitoring and log analysis. Her technical capabilities include automating jobs using shell scripts, managing patches, packages, and change management. Additionally, she analyzes MQ messages, employs MQ dump tools for restoration, and troubleshoots messaging issues. These skills contribute to her effectiveness in managing complex systems and ensuring operational continuity.