Tasneem Ally
About Tasneem Ally
Tasneem Ally is a Functional Support professional with extensive experience in IT service management and project coordination. She has worked at various organizations, including SABS and SITA, and holds a Prince 2 qualification in project management.
Current Role at SITA
Tasneem Ally has been serving as Functional Support at SITA since 2018. In this role, she is responsible for ensuring the correct allocation and management of IT service management calls. She also supports functional systems enhancements and changes based on client requests. Her work involves performing functional user acceptance and system testing to ensure optimal application functionality.
Previous Experience at SITA
Prior to her current position, Tasneem Ally worked at SITA as a Project Co-ordinator from 2009 to 2018. During this nine-year tenure, she was involved in various project management tasks. She also briefly held the role of Operational Administrator for three months in 2008. Her experience at SITA has contributed to her extensive knowledge in IT service management.
Career Background at ABSA Brokers
Tasneem Ally held multiple positions at ABSA Brokers between 2000 and 2008. She started as a Secretary for one year, then served as an HR Officer for two years. Following this, she took on the role of Office Manager for one year and later became a Training Co-ordinator for four years. Her diverse roles at ABSA Brokers provided her with a broad range of skills in administration and management.
Education and Qualifications
Tasneem Ally completed her secondary education at Himalaya Secondary School, achieving Matric from 1992 to 1996. She is also Prince 2 qualified, indicating her expertise in project management methodologies. This qualification supports her ability to manage projects effectively and provides a foundation for her roles in various organizations.
Skills and Responsibilities
In her current role and previous positions, Tasneem Ally has demonstrated her ability to provide business advice through procedures, policy, and feedback documentation. She collaborates with stakeholders to manage the Incident, Request, Event, and Access Management life-cycle processes, showcasing her strong organizational and communication skills.