Tebogo Mokoka
About Tebogo Mokoka
Tebogo Mokoka is a Storage Backup Administrator at Redstor, with over a decade of experience in the IT industry. He leads customer-focused teams and manages a significant government project involving numerous workstations and application servers, while emphasizing technical upskilling and quality assurance.
Work at SITA
Tebogo Mokoka serves as a Storage Backup Administrator at SITA, a role he has held since 2021. In this position, he focuses on managing storage solutions and ensuring the integrity of data backups. His work is integral to supporting ICT customer service goals, emphasizing customer satisfaction as a primary objective. He leads customer-focused teams, fostering an environment that prioritizes effective communication and service delivery.
Experience in IT Industry
With over a decade of experience in the IT industry, Tebogo Mokoka has developed a strong focus on enhancing service delivery and improving turnaround times for underperforming processes. His career includes significant roles, such as his previous position as Senior IT Application Support at The Development Bank of Southern Africa from 2008 to 2013. This extensive experience has equipped him with a comprehensive understanding of IT operations and customer support.
Government Project Management
Tebogo Mokoka manages a government project that encompasses 352 workstations and 10 application servers. This project involves critical workflows for CT, MRI, and PET CT scanners. His management role includes overseeing the technical aspects and ensuring that the project meets its operational objectives. His leadership in this area demonstrates his capability in handling complex IT environments.
Education and Technical Upskilling
Tebogo Mokoka studied at Charlton Vos College and has engaged in various technical courses to enhance his skills. He emphasizes the importance of technical upskilling and actively participates in information sharing across departments. This commitment to continuous learning supports his professional development and contributes to the effectiveness of the teams he leads.
Leadership and Team Management
In his current role, Tebogo Mokoka emphasizes quality assurance, staff motivation, and retention. He leads by example, participating in new roles and additional projects to inspire his team. His leadership style focuses on fostering a positive work environment that encourages collaboration and high performance among team members.