Wanda Clark, Itil
About Wanda Clark, Itil
Wanda Clark is a Senior Manager of Customer Application Support with extensive experience in the field. She has worked at SITA since 2006 and previously held a supervisory role at Galileo International for 17 years, contributing to significant efficiency improvements and cost savings.
Work at SITA
Wanda Clark has held the position of Senior Manager, Customer Application Support at SITA since 2006. With 18 years of experience in this role, she has been responsible for overseeing customer support operations. Her work includes managing the transition of customer support operations to offshore locations, which involved developing and delivering comprehensive training for support staff. This transition was executed effectively, showcasing her ability to lead significant operational changes.
Current Role at Coforge
Since 2021, Wanda Clark has served as Associate Vice President at Coforge in Atlanta, Georgia. In this role, she has focused on enhancing customer application support services. Her leadership has contributed to the implementation of a quality management system that has notably improved efficiency and productivity within the organization.
Previous Experience at Galileo International
Wanda Clark worked at Galileo International as a Supervisor from 1988 to 2005, accumulating 17 years of experience in customer support. During her tenure, she managed various projects, including the development of specifications for automated applications that resulted in annual savings of $400,000 by minimizing manual data entry. She also led an on-site project that implemented quality programs, achieving savings of $950,000.
Education and Background
Wanda Clark completed her education at Fred T Foard High School. Her foundational education has supported her career in customer application support and management, enabling her to develop the skills necessary for her roles in various organizations.
Achievements in Customer Support Management
Throughout her career, Wanda Clark has achieved notable milestones in customer support management. She successfully managed the transition of customer support responsibilities ahead of schedule by creating and executing a comprehensive training plan. This initiative highlights her capability in project management and operational efficiency.