William Chu
About William Chu
William Chu serves as the Assistant Client Service Manager at SITA, where he has worked since 2015. He holds a Bachelor of Business Administration from the University of Management and Technology and has experience in service management and customer advocacy.
Work at SITA
William Chu has served as the Assistant Client Service Manager at SITA since 2015. In this role, he is responsible for managing and participating in the 24x7 on-call process to ensure continuous service availability. He proactively monitors customer services to identify potential issues and their business impacts. Additionally, he acts as the customer advocate on operational and service management matters, leading service-related customer meetings, including Service Performance Reviews. His position requires a strong focus on customer service and operational excellence.
Education and Expertise
William Chu studied at the University of Management and Technology, where he achieved a Bachelor of Business Administration in 2012. His educational background provides him with a solid foundation in business principles, which he applies in his current role at SITA. His expertise includes service management, customer advocacy, and operational reporting, which are essential for his responsibilities in ensuring customer satisfaction and service quality.
Background
Before joining SITA, William Chu worked at Asl as a Desktop Support Supervisor from 2011 to 2015 in Shatin, Sha Tin, Hong Kong. This role involved overseeing desktop support operations, which contributed to his understanding of technical support and customer service dynamics. His experience in this position laid the groundwork for his subsequent career in client service management.
Achievements
In his current role at SITA, William Chu has been instrumental in providing service and operational reports to both customers and line management. His ability to lead service-related customer meetings and monitor customer services has contributed to improved service delivery and customer satisfaction. His proactive approach in identifying service issues has also played a key role in maintaining continuous service availability.