Wilson Wong
About Wilson Wong
Wilson Wong is an experienced IT Operations Support Service Designer at SITA, with a career spanning over three decades in IT support services and project management. He specializes in designing cost-effective support models and has a strong background in network and data analysis.
Current Role at SITA
Wilson Wong has been serving as an IT Operations Support Service Designer at SITA since 2008. In this role, he focuses on designing and developing cost-effective support models and solutions that align with ITIL best practices. His responsibilities include supporting product managers in the creation of IT products and assisting bid support teams in customer bids across various regional geographies. Wong's extensive experience in IT support services enhances the effectiveness of managed services within the organization.
Previous Positions at SITA
Wong has held multiple positions at SITA over the years. He worked as a Network Controller for the Asia Pacific Region from 1985 to 1988 and later as a Network Controller for the Canada & Caribbean Region from 1988 to 1989. He then progressed to the role of Assistant Network Manager in the Canada & Caribbean Region from 1995 to 1998, and served as a Network Control Supervisor in the same region from 1990 to 1995. His diverse roles have contributed to his extensive knowledge in IT operations and network management.
Education and Expertise
Wilson Wong studied at Aberdeen Technical School in Hong Kong, where he completed his Secondary School Graduation in Electrical & Electronic Study from 1971 to 1978. He furthered his education at Concordia University, earning a Bachelor of Science degree in Electrical Engineering, Electronics & Communications from 1980 to 1984. His educational background provides a strong foundation for his expertise in network and data analysis, troubleshooting, and IT support service design.
Coaching and Development
In addition to his technical roles, Wong actively coaches and develops operations staff to enhance their job knowledge and skills. His commitment to staff development contributes to the overall efficiency and effectiveness of the IT operations team. This focus on coaching reflects his dedication to fostering a knowledgeable workforce capable of delivering high-quality IT support services.
Global Experience in IT Support Services
Wong possesses extensive experience in designing IT support services and project management on a global scale. His work across various regions, including the Canada & Caribbean and Asia Pacific, has equipped him with a broad understanding of diverse operational environments. This global perspective enhances his ability to design and implement effective IT support solutions tailored to different regional needs.