Yassir Kellouai
About Yassir Kellouai
Yassir Kellouai is an IT Support Field Engineer at Sita in Cointrin, Geneva, Switzerland, where he has worked since 2013. He specializes in the installation and maintenance of Cisco routers and switches, as well as providing technical support for airline customers.
Work at SITA
Yassir Kellouai has been employed at SITA as an IT Support Field Engineer since 2013. In this role, he is responsible for the installation and maintenance of Cisco routers and switches, as well as fiber optic and copper cabling. He provides LAN and Microsoft technical support specifically tailored for airline customers. His work involves managing the migration and integration of newly acquired business technologies, including VoIP and conferencing solutions. Kellouai also handles project management tasks related to the integration of new lease lines for Orange Business Services customers.
Education and Expertise
Yassir Kellouai studied at the Institut National Des Postes Et Télécommunications from 2009 to 2012, completing a three-year program. His educational background has equipped him with the necessary skills to excel in IT support and network management. He utilizes ITIL V3 standards for network incident management, ensuring efficient handling of technical issues and service delivery.
Background
Prior to his current position at SITA, Yassir Kellouai gained experience as a Stagiaire at Huawei Technologies in 2012, where he worked for five months in Shenzhen, Guangdong, China. He also completed a two-month internship at Sofrecom in 2011, located in Aquitaine, France. These roles provided him with foundational knowledge and practical experience in the telecommunications field.
Technical Responsibilities
In his role as an IT Support Field Engineer, Yassir Kellouai is responsible for the installation and maintenance of critical networking equipment, including Cisco routers and switches. He also manages fiber optic and copper cabling installations. His expertise extends to providing technical support for LAN and Microsoft systems, specifically for airline customers, ensuring that their IT infrastructure operates smoothly.