Yoel Benhaim
About Yoel Benhaim
Yoel Benhaim serves as Service & Infrastructure Ops – SCC Airport Operations Level 2 at SITA in Montreal, Quebec, where he has worked since 2016. He has extensive experience in instructional design and training development for various airport operations solutions, including the SmartPath biothentication suite and APC Payment Processing solution.
Current Role at SITA
Yoel Benhaim currently serves as Service & Infrastructure Ops – SCC Airport Operations Level 2 at SITA, a position he has held since 2016. In this role, he is responsible for overseeing airport operations and ensuring efficient service delivery. His work includes configuring training rooms and workstations for instructor-led training, contributing to the overall operational effectiveness of the organization.
Previous Experience at SITA
Yoel Benhaim has extensive experience at SITA, having worked in various capacities since 2003. He served as a GSC Agent from 2003 to 2007, then transitioned to a role in the Global Network Operations Center from 2007 to 2008. Following that, he worked as a Self Service Product Support specialist from 2008 to 2010 and as a Remote Site Administrator from 2011 to 2016. His diverse roles have provided him with a comprehensive understanding of SITA's operations and services.
Instructional Design and Training Contributions
Benhaim has played a significant role in instructional design and training at SITA. He contributed to the development of training materials for the SmartPath biothentication suite and served as a Subject Matter Expert (SME) for various training initiatives, including the APC Payment Processing solution and the Type 22 Self Bag Drop solution. His involvement in instructor-led training has included courses on site maintenance and administration for various solutions.
Educational Background
Yoel Benhaim studied at Collège Inter-Dec in Montréal, where he achieved a degree in Creative Arts from 1991 to 1995. This educational background has likely contributed to his skills in instructional design and training development, enabling him to create effective learning experiences in his professional roles.
Key Projects and Initiatives
Throughout his career at SITA, Benhaim has been involved in several key projects. He designed and managed logistics for the implementation of a hosted VM training server and migrated product training environments to the CloudShare solution. Additionally, he developed course content for the APC 504 maintenance class and implemented training labs for various solutions, demonstrating his commitment to enhancing training and operational capabilities.