Zaw Tun Naing, (Pmp, Itil)
About Zaw Tun Naing, (Pmp, Itil)
Zaw Tun Naing is a Customer Success Manager at SITA, overseeing services operations in Myanmar. With over 15 years of experience in the IT and services industry, he specializes in project management and IT service delivery for the aviation sector.
Current Role at SITA
Zaw Tun Naing serves as the Customer Success Manager and Head of Services Operation at SITA in Myanmar. He has held this position since 2018, overseeing the delivery of IT services tailored to the aviation industry. His responsibilities include managing operations for government entities, airports, and airlines, ensuring that customer service practices meet industry standards.
Previous Experience at AYA Bank
Zaw Tun Naing worked at AYA Bank in various capacities from 2014 to 2016. He began as a Senior Manager, where he contributed to the bank's IT operations for two years. Following this role, he served as Deputy General Manager and Deputy Head of IT for a period of nine months in 2016. His tenure at AYA Bank provided him with significant experience in IT management and service delivery.
Education and Expertise
Zaw Tun Naing earned a Bachelor’s Degree in Computer Science from the University of Computer Studies in Yangon, where he studied from 2001 to 2006. He has accumulated over 15 years of experience in the Information Technology and Services industry, with a focus on project management, IT service operations, solution design, implementation, and customer service practices.
Career Progression at SITA
Before becoming the Customer Success Manager, Zaw Tun Naing worked at SITA as a Service Manager from 2016 to 2018. During this two-year period, he developed his skills in managing IT services specifically for the aviation sector, which laid the groundwork for his current leadership role.