Alessio Susi
About Alessio Susi
Alessio Susi is a Global Technical Process Specialist at SiteMinder, known for his ability to generate innovative solutions and improve processes. He holds a Master's Degree in Digital Communication and Media from the National University of Ireland, Galway, and has a background in various technical roles within the company since 2016.
Work at SiteMinder
Alessio Susi has been employed at SiteMinder since 2019, currently holding the position of Global Technical Process Specialist. In this role, he focuses on developing and implementing technical processes that enhance operational efficiency. Prior to this position, he served as a Service Desk Analyst from 2016 to 2017 and as an Escalations Analyst from 2017 to 2019. His experience at SiteMinder spans various technical and analytical responsibilities, contributing to the company's service delivery and customer support.
Education and Expertise
Alessio Susi earned a Master's Degree in Digital Communication and Media/Multimedia from the National University of Ireland, Galway, where he studied from 2014 to 2015. He also completed a Master's program at the J.E. Cairnes School of Business & Economics during the same timeframe. Earlier, he obtained a Bachelor's Degree in Italian Humanities from Università degli Studi di Urbino 'Carlo Bo' from 2010 to 2014. His educational background supports his expertise in technical processes and communication.
Background
Alessio Susi began his professional journey as an intern at RealSim Ltd. in Galway, Ireland, from 2015 to 2016. This initial experience provided him with foundational skills in technical processes and problem-solving. His career progressed at SiteMinder, where he took on various roles that enhanced his technical and analytical capabilities. His background reflects a commitment to continuous improvement and innovation in technical processes.
Achievements
Alessio Susi possesses a unique ability to rapidly formulate new ideas and design creative solutions to long-standing issues. He excels in setting up procedures, writing clear instructions, and testing their effectiveness, with a focus on iterative improvement. His skills in these areas have contributed to his success in various roles at SiteMinder and reflect his dedication to enhancing operational processes.
Hobbies and Interests
Alessio Susi has a strong interest in designing tabletop games and creating video game mods and hacks. This hobby has been a consistent part of his life since high school, showcasing his creativity and passion for gaming. His engagement in these activities complements his professional skills and reflects his innovative mindset.