Alex Hosemann
About Alex Hosemann
Alex Hosemann is an Application Operations Engineer specializing in Tier 3 Technical Support at SiteMinder, where he has worked since 2017. He has over a decade of experience in technical support roles, including leadership positions at SiteMinder and a background in music technology.
Current Role at SiteMinder
Alex Hosemann currently serves as an Application Operations Engineer in Tier 3 Technical Support at SiteMinder. He has held this position since 2017, contributing to the company's operations in London, United Kingdom. In this role, he handles on-call duties and engages in pre/post outage and change communications with both third parties and internal departments. His responsibilities include collaborating closely with the development team to identify and resolve bugs, ensuring the smooth operation of applications.
Previous Experience at SiteMinder
Alex Hosemann has extensive experience at SiteMinder, having worked in various roles since 2011. He was a Support Analyst from 2011 to 2012, followed by a position as an RDX Consultant in 2012 to 2013. He then served as an Application Support Analyst in Tier 3 Technical Support from 2013 to 2015. Additionally, he was the RDX Team Leader for the 2nd Line Team from 2015 to 2017. His tenure at SiteMinder spans multiple positions, showcasing his growth within the organization.
Experience at Edirol Europe Ltd.
Before joining SiteMinder, Alex Hosemann worked as a Customer Support Representative at Edirol Europe Ltd. from 2004 to 2007. This role involved providing customer support and assistance, contributing to his foundational skills in technical support and customer relations. His experience at Edirol helped shape his career in technical support roles.
Educational Background
Alex Hosemann studied at SAE Institute, where he focused on Music Technology and achieved an Audio Engineering Diploma from 2001 to 2003. Prior to that, he attended Jacobson Gymnasium Seesen from 1993 to 2000, where he completed his Abitur, equivalent to UK A-Levels, achieving a grade of 2.6, which is equivalent to a UK B grade. His educational background provided him with a solid foundation in technical skills.
Technical Skills and Expertise
Alex Hosemann possesses expertise in advanced GREP, REGEX, and PERL on Linux servers. His technical skills include performance monitoring and tweaking of Tomcat engines, which are essential for maintaining application performance. His role requires a deep understanding of technical support processes and the ability to troubleshoot complex issues effectively.