Ana Mouriño Pérez
About Ana Mouriño Pérez
Ana Mouriño Pérez is a Senior Customer Solutions Consultant with extensive experience in customer service and hospitality. She has a diverse educational background, including diplomas in secretarial studies, graphic design, and a master's degree in hotel management.
Work at SiteMinder
Ana Mouriño Pérez has worked at SiteMinder in various roles since 2016. She began her tenure as a Service Desk Analyst from 2016 to 2018, where she provided technical support and customer service solutions. Following this position, she served as a Senior Customer Solutions Consultant from 2018 to 2021, focusing on enhancing customer experiences and mentoring new team members. Currently, she continues in the role of Senior Customer Solutions Consultant, working remotely from Spain since 2021. Her responsibilities include delivering high-quality customer service solutions and leveraging her expertise in revenue management within the hospitality sector.
Education and Expertise
Ana Mouriño Pérez has a diverse educational background. She studied at the London Institute in Ferrol, Spain, where she completed a Diploma in Receptionist in 2014. Additionally, she earned a Secretarial Diploma from IES Rodolfo Ucha Pineiro, Spain, from 2008 to 2009. She furthered her education at FORST Tourism Business School, obtaining a Master en dirección de hoteles in Tourism and Travel Services Management from 2019 to 2020. Ana also studied Graphic Design at IES Leixa, achieving a qualification in Graphic and Editorial Design from 2011 to 2013. Her expertise includes mentoring in customer service and knowledge in revenue management.
Background
Ana Mouriño Pérez has a background in customer service and hospitality. She worked as Camarera de pisos at The Ardilaun Hotel in County Galway, Ireland, in 2016 for five months. Her career in customer service began with her role at SiteMinder, where she transitioned from a Service Desk Analyst to a Senior Customer Solutions Consultant. Her educational pursuits in tourism and graphic design complement her professional experience, providing a well-rounded foundation for her roles in the hospitality industry.
Achievements
Ana Mouriño Pérez has achieved several qualifications throughout her educational journey. She completed a Diploma in Receptionist in 2014, a Secretarial Diploma from 2008 to 2009, and a Master en dirección de hoteles in Tourism and Travel Services Management from 2019 to 2020. Additionally, she holds a qualification in Graphic and Editorial Design from 2013. Her professional achievements include successfully mentoring new team members and providing high-quality customer service solutions remotely, demonstrating her commitment to excellence in the customer service sector.