Andrei Avanu
About Andrei Avanu
Andrei Avanu is a Senior Onboarding Specialist at SiteMinder, where he has worked since 2020. He has extensive experience in customer success and technical support, along with a strong educational background in modern languages and social sciences.
Current Role as Senior Onboarding Specialist
Andrei Avanu holds the position of Senior Onboarding Specialist at SiteMinder, a role he has occupied since 2020. In this capacity, he is responsible for guiding new clients through the onboarding process, ensuring they effectively utilize SiteMinder's services. His experience in this role has allowed him to develop a comprehensive understanding of client needs and expectations.
Experience at SiteMinder
Andrei Avanu has extensive experience at SiteMinder, having worked in various roles since 2016. He began as a Service Desk Analyst, where he supported customer inquiries and technical issues for three years. He then transitioned to an Onboarding Specialist for one year before becoming a Customer Success Consultant for seven months in 2020. This progression highlights his adaptability and expertise in customer relations within the hospitality technology sector.
Educational Background
Andrei Avanu studied at IES Pradolongo, where he completed his high school education in Social Sciences from 2008 to 2011. He furthered his education at Universidad Autónoma de Madrid, earning a Bachelor's Degree in Modern Languages, Culture, and Communication from 2011 to 2015. His academic background has equipped him with valuable skills in communication and cultural understanding.
Skills and Competencies
Andrei Avanu possesses strong intercultural communication skills, developed through exposure to diverse cultural environments. He is adept at handling challenging situations and engaging in difficult conversations with customers. His knowledge of the hotel industry encompasses reservations, marketing strategies, and distribution channels, making him a valuable asset in his field.
Previous Work Experience
Before joining SiteMinder, Andrei Avanu worked at Teleperformance Greece as a Technical Support Advisor for one year. His experience in technical support provided him with foundational skills in customer service and problem-solving. This diverse background has contributed to his effectiveness in his current role at SiteMinder.