Aristo Yuwono
About Aristo Yuwono
Aristo Yuwono is a Service Quality & Design Specialist at SiteMinder in Sydney, Australia, where he has worked since 2021. He has a strong background in engineering and customer relationship management, with previous roles at SiteMinder and experience as a Research and Development Intern in Indonesia.
Work at SiteMinder
Aristo Yuwono has been employed at SiteMinder since 2021 as a Service Quality & Design Specialist. In this role, he focuses on enhancing service quality and designing frameworks that improve customer satisfaction. Prior to this position, he served as a Senior Lead Service Quality & Workforce Management from 2019 to 2021 and as a Senior Service Desk Analyst from 2017 to 2019. His career at SiteMinder began as a Service Desk Analyst from 2016 to 2017. Throughout his tenure, he has contributed to various initiatives aimed at improving client retention rates.
Education and Expertise
Aristo Yuwono earned a Bachelor of Engineering (B.Eng.) degree in Mechanical Engineering and Renewable Energy from The Australian National University, where he studied from 2011 to 2014. He also has a background in Materials Engineering. His technical skills include advanced proficiency in Bash scripting, which he uses to automate service quality processes. This combination of education and technical expertise supports his work in service quality and design.
Background
Before joining SiteMinder, Aristo Yuwono worked as a Research and Development Intern at PT GAJAH TUNGGAL Tbk in Jakarta, Indonesia, for two months in 2013. His early career experience includes various roles in service desk operations, which laid the foundation for his later positions in service quality and design at SiteMinder. His diverse background contributes to his understanding of customer relationship management.
Achievements
Aristo Yuwono has a strong track record in customer relationship management, which has led to improved client retention rates at SiteMinder. His expertise in designing service quality frameworks has been instrumental in enhancing customer satisfaction. His progression through various roles at SiteMinder demonstrates his commitment to service quality and operational excellence.