Cesar Godino
About Cesar Godino
Cesar Godino is a bilingual Service Desk Analyst with expertise in technical support, currently working at SiteMinder in Galway, Ireland. He has a background in project management and organizational leadership, with previous roles in database analysis and technical support across various companies in Argentina and Ireland.
Current Role at SiteMinder
Cesar Godino serves as a Service Desk Analyst at SiteMinder, where he provides bilingual technical support in English and Spanish. He has been with the company since 2020, contributing to the service desk operations in Galway, Ireland. In this role, he has developed and enforced Service Center policies and procedures, ensuring quality assurance measures are in place. His responsibilities include running reports and supplying data to meet customer report requirements, which has contributed to improved customer satisfaction.
Previous Experience in Technical Support
Prior to his current position, Cesar Godino worked as a Technical Support Specialist at talech from 2015 to 2020 in Dublin, Ireland. In this role, he assisted with the development of call center operations, focusing on quality and training processes. His experience in technical support also includes roles at Cubecorp as a Database Analyst and DSL Install Engineer, and at Avaya as a Senior Project Coordinator, where he performed product demonstrations for various stakeholders across multiple countries.
Educational Background
Cesar Godino has a diverse educational background, having studied at several institutions. He achieved a Tecnico Superior en Telecomunicaciones from IFTS 24, focusing on Telecommunications Technology from 2008 to 2012. He also completed an Executive Programme in Project Management at Universidad Tecnológica Nacional in 2014. Additionally, he studied Organizational Leadership at Instituto Universitario River Plate, where he completed a course in Leadership and team management in 2020. He furthered his education in Data Analysis and Visualisation at Technological University of the Shannon from 2020 to 2021.
Skills and Expertise
Cesar Godino possesses expertise in bilingual technical support, project management, and telecommunications. His skills include developing service center policies, quality assurance, and data analysis. He has experience in enhancing customer satisfaction through collaboration with upper management to implement operational changes. His technical knowledge is complemented by his studies in Organizational Leadership and his training in telecommunications and data analysis.