Elena Tenin Baum
About Elena Tenin Baum
Elena Tenin Baum is a Service Desk Analyst at SiteMinder, where she has worked since 2014, providing customer service and IT support for hotel clients. She holds a Bachelor of Business Administration from Macquarie University and has a strong background in IT technical knowledge.
Work at SiteMinder
Elena Tenin Baum has been employed at SiteMinder as a Service Desk Analyst since 2014. In her role, she provides high-level customer service and IT technical support. She focuses on implementation, training, and troubleshooting for hotel clients. Her contributions are vital to maintaining SiteMinder's global presence, which spans over 160 countries and serves more than 20,000 hotel customers. She plays a significant role in supporting the functionality of products like The Channel Manager and TheBookingButton.
Education and Expertise
Elena Tenin Baum studied at Macquarie University, where she earned a Bachelor of Business Administration with a focus on Hospitality Management from 2006 to 2009. Prior to that, she attended the University of Technology in Russia, where she completed a Bachelor's degree from 2000 to 2005. Her educational background provides her with a solid foundation in both business and hospitality, which complements her extensive experience in IT technical support.
Background
Before joining SiteMinder, Elena worked as a Guest Service Agent at Four Points By Sheraton in White Plains, New York, from 2008 to 2010. This experience in the hospitality industry helped her develop strong customer service skills, which she applies in her current role. Her transition from hospitality to IT support reflects her adaptability and commitment to providing excellent service in diverse environments.
Achievements
Elena Tenin Baum has been instrumental in supporting SiteMinder's efforts to maintain a global reach. Her technical knowledge and customer service skills contribute to the success of SiteMinder's cloud platform solutions for hotels. By ensuring seamless operation and providing technical support, she aids in the effective use of SiteMinder's products, enhancing the experience for hotel clients.