Elena Villanúa Rodríguez
About Elena Villanúa Rodríguez
Elena Villanúa Rodríguez is a Service Desk Analyst at Siteminder in Australia, where she has worked since 2017. She has a background in technical support and customer service, having previously held positions at Pole To Win International and Teleperformance.
Work at SiteMinder
Elena Villanúa Rodríguez has been employed at SiteMinder as a Service Desk Analyst since 2017. In this role, she has accumulated seven years of experience in technical support within the Australian market. Her responsibilities include providing assistance to clients and addressing technical issues, demonstrating her capability in managing customer inquiries effectively.
Previous Experience in Customer Support
Before joining SiteMinder, Elena worked at Pole To Win International as a Customer Support Tier 1.5 for five months in Larkspur, California, from 2016 to 2017. This position involved direct interaction with customers, where she developed her skills in problem-solving and customer service. Additionally, she served as a Senior Technical Support Advisor at Teleperformance from 2014 to 2016 in Paris, Île-de-France, France, where she further honed her technical support abilities.
Technical Support Skills
Elena possesses strong skills in maintaining customer loyalty through effective problem-solving techniques. Her approach is characterized by tact and diplomacy, which aids in resolving issues efficiently. She has demonstrated the ability to work under pressure, consistently achieving successful outcomes in challenging situations.
Leadership and Initiative
Elena has shown initiative and leadership in her role as a Service Desk Analyst. She actively faces new challenges within the technical support field, contributing to her professional growth and the overall success of her team. Her proactive approach enables her to adapt to evolving customer needs and technical demands.