Eric Lee
About Eric Lee
Eric Lee serves as the Director of Partner Support at SiteMinder, where he emphasizes process improvement and team development. He has a background in technical account management and customer service, having held various roles at SiteMinder and ACTIVE Network, LLC.
Current Role at SiteMinder
Eric Lee serves as the Director of Partner Support at SiteMinder, a position he has held since 2020. In this role, he focuses on enhancing partner relationships and ensuring customer success. His leadership style emphasizes a servant-leader approach, which fosters collaboration and support within his team. Eric's commitment to process improvement and team development contributes to the overall effectiveness of the Partner Support department.
Previous Experience at SiteMinder
Before his current role, Eric Lee worked at SiteMinder in various capacities. He served as the Interim Global Head of VIP & Partner Services from 2019 to 2020 for eight months, where he managed high-profile partner relationships. Additionally, he was the Service Desk Manager from 2018 to 2020 for two years, overseeing support operations and ensuring service quality for clients.
Professional Background at ACTIVE Network, LLC
Eric Lee's career includes significant experience at ACTIVE Network, LLC. He held the position of Supervisor in Technical Account Management from 2016 to 2018 for two years, where he led a team focused on client support. Earlier, he worked as a Technical Account Manager for Sports and Endurance from 2014 to 2016, and as a Client Application Specialist in Technical Support for two months in 2014. His roles at ACTIVE Network involved direct interaction with clients and technical problem-solving.
Education and Academic Achievements
Eric Lee studied at Texas Tech University, where he earned a Bachelor of Arts (B.A.) in Biology/Biological Sciences, General. He completed his degree from 2010 to 2014, graduating Cum Laude. His academic background provides a foundation for his analytical skills and problem-solving abilities in his professional roles.