Eugene Resurreccion
About Eugene Resurreccion
Eugene Resurreccion is a Configuration Analyst with extensive experience in customer service and technical support. He has worked at McKinsey & Company and Siteminder, contributing to global helpdesk operations and configuration management since 2017.
Work at SiteMinder
Eugene Resurreccion has been employed at SiteMinder as a Configuration Analyst since 2017. In this role, he is responsible for managing and optimizing configurations to enhance the performance of the company's products. His experience at SiteMinder spans over seven years, during which he has contributed to various projects aimed at improving customer satisfaction and operational efficiency.
Current Role at McKinsey & Company
Since 2018, Eugene Resurreccion has worked at McKinsey & Company as a Global Helpdesk Professional. In this position, he provides support and solutions to clients, ensuring that their technical issues are resolved efficiently. His role involves collaborating with various teams to enhance service delivery and maintain high standards of customer support.
Previous Work Experience
Eugene Resurreccion has a diverse work history in customer service and support roles. He worked at [24]7.ai as a Customer Service Representative for 11 months in 2011, and at Wells Fargo from 2012 to 2015 as a Customer Service Representative for three years. Additionally, he served as a Customer Support Officer at QBE Insurance from 2015 to 2017 for two years. He also held the position of Healthcare Claims Specialist at Humana for one year from 2009 to 2010.
Education and Expertise
Eugene Resurreccion studied at Mariano Marcos State University, where he pursued a Bachelor of Engineering degree. His studies focused on Communications, Engineering, and Electronics, which provided him with a solid foundation in technical and analytical skills. He completed his degree in 2005, equipping him with the knowledge necessary for his roles in technology and customer service.