Evan Miller
About Evan Miller
Evan Miller serves as the Global Director of Billing, Payments & Collections at SiteMinder, where he has worked since 2016. He has extensive experience in billing operations and management, having held various roles across multiple countries and companies in the telecommunications and technology sectors.
Current Role at SiteMinder
Evan Miller serves as the Global Director of Billing, Payments & Collections at SiteMinder since 2016. In this role, he plays a strategic part in the company's digital billing and payments roadmap, focusing on the implementation of new systems and the automation of business processes. He leads a diverse team of over 25 analysts and developers located in various global offices, including Sydney, London, Dallas, Bangkok, Bangalore, Barcelona, and Manila.
Previous Experience in Billing and Payments
Evan Miller has extensive experience in billing and payments across several organizations. He worked at Vodafone as the Head of Billing, Payments & Collections from 2011 to 2012 in Doha, Qatar. Prior to that, he served as the Enterprise Billing Support Manager at du from 2007 to 2008 in Dubai, UAE. He also held the position of Senior Manager Billing Operations at du from 2008 to 2011. His experience includes roles at Dimension Data as a Solution Architect (SaaS) in 2015 and at AAPT as Billing Services Manager from 2001 to 2007.
Educational Background
Evan Miller studied Business Administration and Management at The University of Waikato. He also attended the Gw Investment Institute, where he furthered his studies in Business. This educational background supports his expertise in billing and payments management.
Achievements in Revenue Assurance
At SiteMinder, Evan Miller established a new Revenue Assurance function, which introduced new roles, processes, and controls. This initiative led to the recovery of over $1.5 million in annual recurring revenue. His contributions have significantly impacted the financial performance of the organization.
Team Engagement and Leadership
Evan Miller has demonstrated effective leadership, achieving a team engagement score of 8.4 and an eNPS score of +75 on Officevibe, which is well above the industry average of +29. This reflects his ability to foster a positive work environment and engage his team effectively.