Florian Posselt
About Florian Posselt
Florian Posselt is an Application Operations Engineer with extensive experience in customer service and technical support roles across various companies in the United Kingdom. He has a strong educational background in German Literary Studies and has worked in the technology and electronic services sectors since 2007.
Current Role at SiteMinder
Florian Posselt currently serves as an Application Operations Engineer at SiteMinder, a position he has held since 2020. In this role, he is responsible for managing and optimizing application performance, ensuring that systems operate efficiently. His expertise in application operations contributes to the overall functionality and reliability of SiteMinder's services.
Previous Experience at SiteMinder
Florian Posselt has a significant history with SiteMinder, having worked in various roles since 2013. He started as an IT Support Analyst from 2013 to 2014, followed by a position as a 2nd Line Support Analyst from 2014 to 2017. He then transitioned to the role of Application Operations Analyst from 2017 to 2019. His diverse experience within the company has equipped him with a comprehensive understanding of its operations and customer support.
Work History Prior to SiteMinder
Before joining SiteMinder, Florian Posselt held several positions that contributed to his professional development. He worked at Marine Electronic Services Limited as a Technical Translation / German Sales & Customer Service Clerk for five months in 2009. He then spent two years at CAPITA Life and Pensions as an International Backoffice/Customer Service representative from 2010 to 2012. Additionally, he served as a Customer Service Representative for Ukash / Smart Voucher from 2012 to 2013.
Educational Background
Florian Posselt studied at Ludwig-Maximilians-Universität München, where he earned a Master of Arts (M.A.) in German Literary Studies, with minors in German Linguistics and Teaching of Art, from 2001 to 2007. Prior to this, he completed his secondary education at Lion Feuchtwanger Gymnasium in Munich, achieving the Abitur from 1991 to 2000. His educational background has provided him with a strong foundation in language and communication.
Early Career Experience
Florian Posselt began his professional journey as a Trainee in Online Marketing at Langenscheidt in 2007 for five months. This early experience in marketing laid the groundwork for his subsequent roles in customer service and technical support, enhancing his skills in communication and client interaction.