Greeshma Rai
About Greeshma Rai
Greeshma Rai serves as the VP Global Support at SiteMinder, where she oversees operations across North America, EMEA, AusPac, and Asia. With an MBA in Marketing and extensive experience in customer support and digital transformation, she has held senior roles at DBS Bank and Standard Chartered Bank prior to her current position.
Work at SiteMinder
Greeshma Rai has served as the Vice President of Global Support at SiteMinder since 2019. In this role, she oversees support operations across multiple regions, including North America, EMEA, AusPac, and Asia. Her responsibilities include managing customer support strategies and ensuring effective grievance redressal processes. Under her leadership, SiteMinder has focused on enhancing customer satisfaction through improved support mechanisms.
Education and Expertise
Greeshma Rai holds an MBA in Marketing from Christ Institute of Management. Her educational background provides her with a solid foundation in marketing principles, which she applies in her current role. Her expertise encompasses managing global support operations and implementing strategies that enhance customer experience and satisfaction.
Background
Before joining SiteMinder, Greeshma Rai worked at DBS Bank as Senior Vice President for Strategy and Planning, Digital Transformation, and Regional IBG Operations from 2012 to 2019. Prior to that, she held the position of Associate Director for Voice of Customer at Standard Chartered Bank from 1999 to 2012. Her extensive career in the banking sector has equipped her with significant experience in customer service and operational management.
Achievements
Throughout her career, Greeshma Rai has been instrumental in implementing effective customer support strategies. At SiteMinder, she has focused on improving customer satisfaction and managing escalations related to credit card services. Her leadership in global support operations has contributed to the overall success of the organization in various regions.