Hefzi Ba Dragonné Arroyo
About Hefzi Ba Dragonné Arroyo
Hefzi Ba Dragonné Arroyo is a Business Development Manager at SiteMinder, where he focuses on expanding the company's customer base in the LATAM region. He has extensive experience in the travel and hospitality industry, having held various roles at notable companies such as Shuttle Central, GuruHotel, and Booking.com.
Current Role at SiteMinder
Hefzi Ba Dragonné Arroyo serves as a Business Development Manager at SiteMinder, a position held since 2021. In this role, he focuses on expanding the company's customer base in the LATAM region. He actively collaborates with local industry groups and travel associations to enhance SiteMinder's brand presence. His responsibilities include leveraging existing industry contacts to drive business growth and providing valuable customer feedback to the Product Team to support product development and improvement.
Previous Experience in Business Development
Before joining SiteMinder, Hefzi worked at several notable companies in the travel and hospitality sector. He served as a Business Development Manager at OTA Insight from 2019 to 2020 and as a Market Manager at The Hotels Network from 2020 to 2021. His role at GuruHotel as Sales Enablement Manager lasted for 8 months in 2020. Additionally, he held the position of Regional Manager of Product Development at Tourico Holidays from 2014 to 2017, where he contributed to product strategy and development.
Career Background in Hospitality
Hefzi has a diverse background in the hospitality industry, having worked in various roles that span over a decade. His career includes positions such as Senior Account Manager at Booking.com from 2017 to 2019, Yield Executive at Hotelbeds from 2012 to 2014, and Ecommerce Manager at Santa Fe Grupo Hotelero in 2014. This extensive experience has equipped him with a deep understanding of the market and customer needs.
Education and Professional Development
Hefzi Ba Dragonné Arroyo is currently pursuing a Licenciatura en Relaciones Comerciales at Instituto Politécnico Nacional. His educational background supports his professional expertise in business development and relationships within the commercial sector. This academic foundation complements his extensive work experience in the travel and hospitality industry.
Skills and Tools Utilized
In his professional roles, Hefzi utilizes Salesforce to meticulously update and maintain records of all business development activities. His skills include leveraging industry contacts and providing strategic insights to enhance product offerings. These competencies are integral to his success in driving business initiatives and fostering customer relationships.