Heuster Almeida
About Heuster Almeida
Heuster Almeida is an experienced RDX Service Desk Analyst at SiteMinder in Australia, where he has worked since 2015. He has a diverse background in customer service and technical support, with previous roles in tourism and content editing across various countries.
Work at SiteMinder
Heuster Almeida has been employed at SiteMinder since 2015, serving as an RDX Service Desk Analyst for nine years. In this role, he focuses on supporting SiteMinder's RDX Partners, primarily in the EMEA region. He provides Tier 2 technical support for various technologies, including Linux, HTML, XML, and web-related products. Almeida collaborates closely with both first and third-level support teams to ensure seamless service delivery.
Previous Experience
Before joining SiteMinder, Heuster Almeida held several positions that contributed to his expertise. He worked at Boost Tourism Innovation as a Digital City Tours Specialist for six months in 2014 in Lisbon, Portugal. Prior to that, he was a Service Desk Analyst at SiteMinder for six months in 2015. Almeida also served as a Content Editor at Latituden from 2013 to 2014 in Darmstadt, Germany, and worked as a Receptionist at Minds English School Congonhas for seven months in 2010 in Sao Paulo, Brazil. His early career included a role as a Customer Service Representative and Team Leader at Brasilcenter from 2008 to 2009.
Education and Expertise
Heuster Almeida studied at Escola De Agentes De Serviço E Apoio Social, where he focused on Tourism and Hospitality, achieving an Associate degree from 2011 to 2014. He furthered his education at The Open University, earning a Bachelor's degree in Design from 2015 to 2019. Almeida maintains a strong capacity for customer interaction and conflict resolution, identifying process and procedure shortfalls and suggesting improvements.