Jake Dispo
About Jake Dispo
Jake Dispo is a Senior Service Desk Analyst at SiteMinder, where he has worked since 2019. He holds a Bachelor of Information Technology from Macquarie University and has experience in IT support, project management, and computer system deployment.
Work at SiteMinder
Jake Dispo has been employed at SiteMinder since 2017, where he currently serves as a Senior Service Desk Analyst. In this role, he has accumulated over five years of experience in providing IT support and managing service desk operations. His responsibilities include troubleshooting technical issues, assisting users with IT-related inquiries, and ensuring efficient service delivery. Prior to his current title, he worked as a Service Desk Analyst at the same company, contributing to the overall performance of the IT support team.
Education and Expertise
Jake Dispo studied at Macquarie University from 2013 to 2016, where he earned a Bachelor of Information Technology with a focus on Business Information Systems. This educational background has equipped him with foundational knowledge in IT principles, computer systems, and database development. His academic training complements his practical experience in IT support and service management.
Background in IT Support
Jake Dispo has a solid background in IT support, developed through various roles prior to his current position at SiteMinder. He worked as an IT Technician at Computertrans Group for one month in 2016, where he gained hands-on experience in technical support. Additionally, he has experience in computer system deployment and database development, which enhances his capabilities in managing IT services effectively.
Previous Work Experience
Before joining SiteMinder, Jake Dispo held several positions that contributed to his professional development. He worked part-time at Lj Furniture, where he was responsible for product delivery and maintenance, as well as performing project management tasks. Earlier in his career, he worked as a Team Member at McDonald's from 2013 to 2014, which provided him with foundational skills in customer service and teamwork.