Jessica Wills
About Jessica Wills
Jessica Wills serves as the Global Shared Services Manager at SiteMinder, where she connects internal Service Delivery teams with the Business Process Outsourcing team to enhance support services. With a background in training and implementation, she focuses on optimizing offshore resources to reduce costs and improve efficiency.
Current Role at SiteMinder
Jessica Wills serves as the Global Shared Services Manager at SiteMinder, a position she has held since 2017. In this role, she acts as a liaison between the internal Service Delivery teams and the Business Process Outsourcing team. Her responsibilities include ensuring successful support services and optimizing workflows for offshore teams. She focuses on maximizing workforce capacity by assigning meaningful tasks to these teams, thereby enhancing overall efficiency and performance.
Previous Experience at SiteMinder
Prior to her current role, Jessica Wills worked at SiteMinder in various capacities. She served as the Training & Implementation Manager for the APAC region from 2014 to 2017, where she was responsible for overseeing training initiatives. Additionally, she was a Training and Implementation Analyst from 2012 to 2014, contributing to the development and execution of training programs. Her tenure at SiteMinder spans a total of five years.
Experience at Visa
Before her time at SiteMinder, Jessica Wills worked at Visa as a Travel and Lifestyle Concierge Specialist from 2008 to 2012. During her four years in this role, she provided high-level concierge services, focusing on customer satisfaction and support. This experience contributed to her skills in service delivery and client management.
Education and Qualifications
Jessica Wills studied at the University of Canberra, where she achieved a Bachelor's degree. This educational background provided her with foundational knowledge and skills that have supported her career in service management and operational efficiency.