John Erick Mateo
About John Erick Mateo
John Erick Mateo is a Global Support Trainer with extensive experience in customer training and technical support across various companies in the Philippines. He has worked at SiteMinder and Ingnius Systems Pvt. Ltd. since 2021, and has held multiple roles at Schneider Electric and other organizations over a career spanning more than a decade.
Current Role as Global Support Trainer
John Erick Mateo currently serves as a Global Support Trainer at SiteMinder, a position he has held since 2021. In this role, he is responsible for training and supporting global teams, ensuring they have the necessary skills and knowledge to effectively assist customers. His experience in training roles across various organizations contributes to his effectiveness in this position.
Previous Experience at SiteMinder
Before his current role, John worked at SiteMinder as a Customer Team Trainer from 2019 to 2021. During this time, he focused on enhancing the skills of customer support teams, contributing to improved service delivery and customer satisfaction. His tenure at SiteMinder laid the groundwork for his current responsibilities.
Experience at Schneider Electric
John has significant experience at Schneider Electric, where he held multiple roles from 2015 to 2019. He started as a Customer Care Associate for New Zealand, then transitioned to a Customer Care Executive for Singapore. He later served as a Workforce Specialist and as the Pacific Operations Training Lead. His diverse roles at Schneider Electric provided him with a comprehensive understanding of customer care and operational training.
Technical Skills and Expertise
John possesses specialized skills in SAP Basis, which is essential for managing enterprise resource planning software. Additionally, he has a background in computer repair, indicating his hands-on technical skills in hardware troubleshooting and maintenance. His expertise in computer animation further showcases his diverse technical abilities beyond traditional IT support roles.
Educational Background
John studied at San Sebastian College from 2003 to 2006, where he gained foundational knowledge that supports his career in IT and customer support. His education has played a role in shaping his professional skills and competencies in the technology sector.