John Rey Dupalco
About John Rey Dupalco
John Rey Dupalco is a Configuration Success Analyst with extensive experience in customer service across various industries. He has worked in roles ranging from support representative to loan processor, and he holds a Bachelor of Business Administration in Finance and Financial Management Services.
Work at SiteMinder
John Rey Dupalco has been employed at SiteMinder as a Configuration Success Analyst since 2019. In this role, he focuses on ensuring the successful implementation and configuration of hotelier applications. His responsibilities include meeting service level agreements (SLAs) and key performance indicators (KPIs), demonstrating his ability to excel in a data-driven environment. Dupalco's work contributes to the overall efficiency and effectiveness of the company's services.
Previous Employment Experience
Before joining SiteMinder, Dupalco accumulated diverse experience in customer service roles. He worked at TaskUs Philippines as an Email, Inbound, and Outbound Support Representative from 2015 to 2017. He then served as a Loan Processor at ARB Call Facilities Inc from 2018 to 2019. Additionally, he held a position as an Inbound Support Representative at C3/CustomerContactChannels, Inc. from 2014 to 2015. His roles have provided him with extensive exposure to various industries, including healthcare, logistics, and financial institutions.
Education and Expertise
John Rey Dupalco earned a Bachelor of Business Administration (BBA) degree in Finance and Financial Management Services from Bato Institute of Science and Technology. His studies spanned from 2007 to 2011. This educational background has equipped him with foundational knowledge in finance, which complements his extensive experience in customer service and support roles.
Skills and Competencies
Dupalco possesses strong skills in adapting to new processes and environments quickly. He demonstrates a high level of accuracy in configuring implementations and supporting hotelier applications. His experience as a virtual assistant for a logistics company in Australia further highlights his attention to detail, particularly in ensuring accuracy in sales order numbers. These competencies contribute to his effectiveness in his current role.