Katie Zhu
About Katie Zhu
Katie Zhu is a Junior Business Analyst and Quality Analyst at SiteMinder, where she has worked since 2021. She has a background in customer onboarding and administrative roles, and holds a Bachelor's Degree in Business Administration with a focus on Tourism Management.
Work at SiteMinder
Katie Zhu has been employed at SiteMinder since 2017, holding various roles that have contributed to her professional development. She began her career at SiteMinder as a Training and Implementation (Customer Onboarding Specialist) from 2017 to 2019, where she focused on onboarding new customers. Following this, she transitioned to the role of Customer Onboarding Operation Coordinator from 2020 to 2021. Since 2021, she has served as a Junior Business Analyst/Quality Analyst, where she applies her analytical skills to improve business processes and enhance product quality.
Education and Expertise
Katie Zhu earned a Bachelor’s Degree in Business Administration with a focus on Tourism Management from Guangdong Peizheng College, completing her studies from 2012 to 2016. This academic background has provided her with a solid foundation in business principles and practices, which she has applied throughout her career in various roles within the hospitality and technology sectors.
Background
Before joining SiteMinder, Katie Zhu worked at The Smith Family as an Administrative and Customer Service Assistant in 2016. This position allowed her to gain experience in customer service and administrative tasks, which are essential skills in her subsequent roles. Her early career experiences have shaped her approach to customer onboarding and business analysis.
Career Progression
Katie Zhu's career at SiteMinder reflects a clear progression in responsibilities and expertise. Starting as a Customer Onboarding Specialist, she developed skills in customer engagement and training. Her subsequent roles have expanded her focus to include operational coordination and business analysis, showcasing her adaptability and commitment to professional growth within the organization.