Kelly Jennings
About Kelly Jennings
Kelly Jennings is a Product Design Manager specializing in UX and CX at SiteMinder in Sydney, Australia. With extensive experience in user experience research and design, she has held various roles at Deloitte and other organizations, focusing on enhancing customer journeys and upskilling design teams.
Work at SiteMinder
Kelly Jennings has been serving as the Product Design Manager for UX & CX, Research & Strategy at SiteMinder since 2021. In this role, she coordinates across product teams, strategy, and marketing to enhance overall customer journeys. Jennings has organized and led workshops to create archetypes and customer journey maps, contributing to the company's design processes. She also advocates for the design team by implementing processes that remove blockers and assist with prioritization. Additionally, she invests in building team culture by organizing events for her team of 18.
Previous Experience
Before joining SiteMinder, Kelly Jennings held various positions at Deloitte Digital Australia, where she worked as a Senior User Experience Research & Design professional from 2015 to 2020. She also served as a User Experience Architect from 2011 to 2014. Earlier in her career, she worked as a Human Capital Analyst at Deloitte Australia for six months in 2011. Jennings has experience as a UX Instructor at General Assembly from 2014 to 2015 and as a Business and Resources Support Officer at NSW Land Registry Services from 2008 to 2011. Her early work experience includes a role as a Food and Beverage Attendant at Starwood Hotels & Resorts Worldwide, Inc.
Education and Expertise
Kelly Jennings studied at Western Sydney University, where she earned a Bachelor of Business Management from 2005 to 2007. She furthered her education at Deakin University, achieving a Graduate Certificate in Human Resource Management from 2009 to 2010. Jennings has developed expertise in user experience (UX) and customer experience (CX) through her extensive work in design and research roles. She has also led initiatives to upskill her design team in these areas.
Achievements
Kelly Jennings has received recognition for her work in accessibility, winning the ACCAN Apps For All Challenge Accessibility Award for RentRight as the Most Accessible Mainstream App in September 2015. Additionally, she previously served as the Design Lead for the Deloitte Digital Fellowship Program, where she was responsible for recruiting and teaching seven junior designers. Her contributions to design processes and team development have been significant throughout her career.