Laura Harwood
About Laura Harwood
Laura Harwood is a Customer Onboarding Manager at SiteMinder in Sydney, Australia, with six years of experience in her role. She possesses strong leadership and communication skills, along with expertise in the information technology and travel industries.
Work at SiteMinder
Laura Harwood has served as the Customer Onboarding Manager at SiteMinder since 2018. In this role, she oversees the onboarding processes for new customers, ensuring a smooth transition and integration of services. Her position involves managing customer relationships and facilitating effective communication throughout the onboarding journey. Based in Sydney, Australia, she contributes to SiteMinder's mission of providing innovative solutions for the hospitality industry.
Education and Expertise
Laura Harwood possesses expertise in both the information technology and travel industries. Her background equips her with a unique perspective on the challenges and opportunities within these sectors. She has developed strong leadership skills that enhance her effectiveness in managing teams and processes. Additionally, her experience in training and coaching indicates a commitment to developing team capabilities and improving overall performance.
Background
Laura Harwood has a professional background that combines significant experience in customer onboarding and transformational change. Her ability to guide organizations through substantial shifts in business processes or culture is a key aspect of her professional profile. This expertise supports her role in enhancing customer experiences and optimizing onboarding strategies.
Achievements
Laura Harwood demonstrates strong communication skills, which are essential for managing customer relationships effectively. Her focus on transformational change highlights her capability to lead teams through transitions, contributing to improved onboarding processes. While specific achievements are not detailed, her skills and experience suggest a positive impact on her team's performance and customer satisfaction.