Leandro Grijio
About Leandro Grijio
Leandro Grijio is a Customer Onboarding Specialist currently working at SiteMinder in Galway, Ireland. He has extensive experience in customer support and sales roles, having previously worked at viagogo and in various positions in Brazil.
Current Role at SiteMinder
Leandro Grijio serves as a Customer Onboarding Specialist at SiteMinder, a position he has held since 2022. He is based in Galway, County Galway, Ireland. In this role, he focuses on facilitating the onboarding process for new customers, ensuring a smooth transition and integration into SiteMinder's services. His experience in customer support and management contributes to his effectiveness in this position.
Previous Experience at viagogo
Prior to his current role, Grijio worked at viagogo from 2018 to 2022. He held multiple positions, including Senior Event Data Management Agent and Senior Seller Support Representative. His time at viagogo spanned four years, during which he developed strategies to enhance seller support and improve data management processes. He also briefly served as a Customer Service Representative in 2018.
Professional Background in Brazil
Grijio has extensive experience in Brazil, where he held various roles before relocating to Ireland. He worked as a Procurement Specialist at Sumitomo from 2010 to 2013, followed by a position as Sales Account Executive at Digitalmed Inovações em Software from 2013 to 2014. He then served as Trading Manager at Prudent Group from 2014 to 2017. His early career included roles as an International Sales Executive at MC Import Export and Nadir Figueiredo.
Education and Qualifications
Leandro Grijio earned a Bachelor's degree in Business Administration and Management from Uninove - Universidade Nove de Julho. His studies spanned from 2002 to 2006, providing him with a solid foundation in business principles and management practices that support his professional endeavors.
Key Contributions and Achievements
Grijio has made significant contributions in his roles, including developing a customer success strategy for Argentinian sellers, which increased platform engagement. He also played a key role in opening and managing the first Tesla automobile store in São Paulo, where he was responsible for hiring the operational team. Additionally, he relocated to Texas, USA, for three months to train agents in a new customer service office.