Lenka Kysacká
About Lenka Kysacká
Lenka Kysacká serves as the Billing & Collection Team Leader EMEA at SiteMinder, where she has worked since 2018. She provides training and support to junior analysts while managing customer queries and ensuring accurate billing data.
Work at SiteMinder
Lenka Kysacká has been employed at SiteMinder as the Billing & Collection Team Leader EMEA since 2018. In this role, she provides training, guidance, and support for junior Accounts Receivable Analysts. She ensures that customer data in the CRM and billing systems is accurately maintained. Kysacká also acts as the 'Second-In-Charge' within her team, stepping in for the Manager when necessary. Her responsibilities include handling customer queries and disputes in accordance with company policy to ensure customer satisfaction. Additionally, she supports the adoption of AutoPay among EMEA customers and works to meet AutoPay targets.
Previous Experience at AT&T
Before joining SiteMinder, Lenka Kysacká worked at AT&T as a Billing Dispute Specialist for the EMEA region. Her tenure lasted from 2017 to 2018, during which she was based in Bratislava, Slovakia. In this position, she focused on resolving billing disputes, enhancing customer experience, and ensuring compliance with company policies.
Education and Expertise
Lenka Kysacká earned her Master's degree in Elementary Education and Teaching from the University of Matej Bel, where she studied from 2010 to 2015. Additionally, she participated in an International Exchange Programme at the University of College Lillebaelt in 2014, which lasted for 11 months. This educational background has equipped her with the skills necessary for her roles in billing and collections.
Background in Operations Coordination
Prior to her role at AT&T, Lenka Kysacká worked as an Operations Coordinator at Doolin2Aran Ferries from 2015 to 2016. This position involved coordinating various operational aspects of the ferry service in Doolin, Ireland. Her experience in operations has contributed to her ability to manage billing processes effectively.
Collaboration and Teamwork
In her current role at SiteMinder, Lenka Kysacká collaborates with other teams and departments to address changes or issues related to accounts, including pricing, billing, and customer complaints. This cooperation is essential for maintaining efficient operations and ensuring a high level of service for customers.