Lianne Alidio
About Lianne Alidio
Lianne Alidio is an Application Support Analyst with over a decade of experience in troubleshooting and improving application services. She holds a Bachelor of Science in Computer Engineering from the University of the Philippines and has worked with notable companies such as SiteMinder, Hewlett-Packard, and Macquarie Group.
Work at SiteMinder
Lianne Alidio has been employed at SiteMinder as an Application Support Analyst since 2012. In this role, she engages in troubleshooting and improving application services. Her responsibilities include performing and validating data quality checks, monitoring logs to assess Unix job status, and preparing downtime recovery plans to ensure business continuity. She also maintains comprehensive application documentation and exercises ITIL practices, focusing on Incident, Change, and Problem Management.
Education and Expertise
Lianne Alidio earned her Bachelor of Science in Computer Engineering from the University of the Philippines, where she studied from 2003 to 2009. Additionally, she completed a course in Meeting and Event Planning through the International Association of Online Training Standards. Her technical expertise includes executing SQL queries for data manipulation, covering select, update, and insert operations.
Background
Before joining SiteMinder, Lianne Alidio worked at Hewlett-Packard as a Technical Data Analyst from 2009 to 2011. Following this, she served as an Application Support Analyst at Macquarie Group for a brief period of five months in 2011 to 2012. Her background includes a focus on application support and data analysis.
Professional Responsibilities
In her current role, Lianne Alidio performs various operational support tasks. She is responsible for monitoring Unix job status, validating data quality, and preparing recovery plans to ensure business continuity. Her work involves maintaining application documentation and applying ITIL practices to manage incidents, changes, and problems effectively.