Ljiljana Djuric
About Ljiljana Djuric
Ljiljana Djuric serves as the Global Head of Level 1 Support at SiteMinder, where she has worked since 2019. She has extensive experience in customer service and support, having held various roles at iiNet and SiteMinder over a span of more than a decade.
Current Role at SiteMinder
Ljiljana Djuric serves as the Global Head of Level 1 Support at SiteMinder, a position she has held since 2019. In this role, she oversees the Level 1 Support team, ensuring effective service delivery and customer satisfaction. Her responsibilities include managing support operations and implementing strategies to enhance service quality. Based in Sydney, New South Wales, Australia, she plays a crucial role in the company's commitment to providing exceptional support to its clients.
Previous Experience at SiteMinder
Prior to her current role, Ljiljana Djuric worked at SiteMinder in various capacities. She served as the Head of Support APAC from 2018 to 2019, where she focused on support operations across the Asia-Pacific region. Before that, she was the Service Desk Manager from 2016 to 2018, managing the service desk team and ensuring efficient support processes. Her tenure at SiteMinder has contributed to her extensive experience in customer support and team management.
Career at iiNet
Ljiljana Djuric has a significant history with iiNet, where she worked for a total of 13 years. She began her career there as a Senior Customer Service Representative from 2003 to 2008, followed by a promotion to Customer Service Manager, a role she held from 2008 to 2016. During her time at iiNet, she developed strong customer service skills and gained experience in team leadership and support management.
Education and Expertise
Ljiljana Djuric holds a Bachelor of Business with a focus on E-Business from Western Sydney University, which she completed from 2004 to 2007. Her educational background has equipped her with knowledge in business administration and management. She possesses expertise in KPI implementation and performance improvement, particularly within the information technology and services industry. Her skills in team motivation and technical support further enhance her professional capabilities.